E-Gift Cards
Once your order is complete please allow 15+ minutes for verification on the back end. Your card will be sent as soon as possible. 99% of approved eGifts are sent within 15 minutes or less of processing, but can take up to 24 hours. Once the E-Gift is verified on our end. You will receive a few emails:
- Immediately you will receive your receipt email
- If purchased for yourself a second email will arrive with you gift card number and QR code
- If purchased for someone else you will receive a confirmation email of the email sent to your friend (without the gift card number) and your friend will receive an email with the gift card number and QR code and a note at the top saying who its from
-If you don't see it in your inbox check your spam, other, or promotion folder. We have sent all E-Gift emails to the email address provided. Sometimes your email provider such as gmail, yahoo etc. will flag an email and move it to a different folder in your inbox. For example if you bought 5. You may see 3 and the other 2 were moved to spam or maybe your promotions folder automatically. We wish we could control the email and where it lands in your inbox! However due to the email provider and or settings set up we are only able to send it to your email address.

Costa Vouchers
if applicable your Costa Voucher will be added directly to your loyalty app account in the rewards tab provided on the add to card page. Adding the Costa Vouchers to your loyalty app takes on average 1 to 3 business days. When the Costa Voucher has been added you will receive a notification via email, push notification, and in your Costa Vida inbox within the app. If you don't see them than your loyalty account was not able to be matched with what was provided. 

The email field is locked when you have tied your account to your Facebook account. When you reach the add to cart page please use your loyalty app email found in your profile.

Bonus Vouchers for online purchases made on Black Friday or Cyber Monday will show up in the Rewards tab of your app account on December 1, 2022. If you placed an order on Black Friday or Cyber Monday and have not received your voucher by December 2, 2022, send us an email at guestsupport@costavida.com and a member of our team will be happy and able to assist you.

Bonus Vouchers for online purchases made on Black Friday or Cyber Monday will show up in the Rewards tab of your app account on December 1, 2022. If you placed an order on Black Friday or Cyber Monday and have not received your voucher by December 2, 2022, send us an email at guestsupport@costavida.com and a member of our team will be happy and able to assist you.

You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at giftcards@costavida.net. You will receive an email with tracking information as soon as your order ships out.

E-Gift Cards
If you’re just looking for a status update:
Click this link to track the status of your e-gift card. You will need your order email and order number which can be found on the confirmation receipt sent at the time of order.

Still have questions? please reach out to our support team at giftcards@costavida.net. We’d love to lend a hand.

To cancel your order, contact giftcards@costavida.net. If your order has not yet shipped, we will cancel your order and refund your payment. If your order has already shipped, you will just follow the normal return process and ultimately get your refund that way. Since we will cover the cost of your return label, we do not refund the original shipping for returns unless you are in a situation where you will need to purchase your own return label.

All refunds will be processed back to the original method of payment. You can expect to see the refund in your account in up to 10 business days. All refund recipients will receive an email confirmation for their records.