Physical Gift Cards and Apparel
Please note: you may receive multiple packages depending on products ordered. shipping times at checkout are not guaranteed, and subject to carrier delays.
Processing your order and getting it ready for shipment takes an average 1-3 business days. During our high volume times of the year processing may take an average 4-7+ business days. Thank you for your patience during the busy times of the year for us. 

E-Gift Cards
Once your order is complete please allow 15+ minutes for verification on the back end. Once the E-Gift is verified on our end. You will receive a few emails:
 - Immediately you will receive your receipt email
 - If purchased for yourself a second email will arrive with you gift card number and QR code
 - If purchased for someone else you will receive a confirmation email of the email sent to your friend (without the gift card number) and your friend will receive an email with the gift card number and QR code and a note at the top saying who its from

Costa Vouchers
if applicable your Costa Voucher will be added directly to your loyalty app account provided on the add to card page. Adding the Costa Vouchers to your loyalty app takes on average 1 to 3 business days. When the Costa Voucher has been added you will receive a notification via email, push notification, and in your Costa Vida inbox within the app. 

The email field is locked when you have tied your account to your Facebook account. When you reach the add to cart page please use your loyalty app email found in your profile.

No worries! We will be actively calling any order we see whose vouchers were not added in the loyalty app. If you have not received your Bonus Vouchers within 3 - 5 business days since your purchase, send us an email at guestsupport@costavida.net and a member of our team will be happy and able to assist you. 

You should have received a confirmation email soon after you made your purchase. It may have ended up in your spam folder. If this is not the case, please reach out to our customer support team at giftcards@costavida.net. You will receive an email with tracking information as soon as your order ships out.

If you’re just looking for a status update:
Hit the chat icon below, and click on "Track An Order". From there you can enter your email and order number to get the latest update from the carrier if your order has been shipped
If the carrier hasn’t updated your tracking, sometimes it’s just because the tracking scans are delayed. Carriers do not always scan packages when they're collected with multiple packages from our warehouse, and many times their first scan occurs once they get back to the first distribution center. Because of this, we will see shipments suddenly resurface in transit, out for delivery, or even delivered before the tracking has been updated.

If your order is STILL in transit (for more than 20 days of not moving, 30 days for international shipping):
Lost orders are just the worst! Don’t worry, we won’t leave you hanging. Because tracking scan delays have become more frequent since COVID began, our fulfillment center has required we wait 20 days without a tracking update (30 days for international shipping) before we are able to file a ‘lost in transit’ claim. Thankfully, this is due to how often packages suddenly resurface. If your order has gone 20 or more days without a tracking update (30 days for international shipping), please reach out to us at giftcards@costavida.net with your order number, and we'd be happy to help get a claim filed and a replacement order shipped!

If your order is marked as delivered but you didn't receive it:
Don't panic! This can happen more than you'd expect, for a handful of reasons. Here are a few things you can check: Delivery scans can update before the package actually arrives at the final destination (spooky, we know). We ask that you allow 2-3 days for it to arrive late. Should you feel comfortable, we'd also suggest checking with your neighbors to see if it was mis-delivered. This can happen often as well. We also suggest that you check your confirmation email that the address entered at checkout was correct. And lastly, it's also worth reaching out to your local post office (or whomever shipped your order) as they would have the most recent update on your shipment. Nonetheless, if your order does not arrive within 2-3 days and you have no luck with your neighbors, please reach out to our support team at giftcards@costavida.net. We’d love to lend a hand.

To cancel your order, contact giftcards@costavida.net. If your order has not yet shipped, we will cancel your order and refund your payment. If your order has already shipped, you will just follow the normal return process and ultimately get your refund that way. Since we will cover the cost of your return label, we do not refund the original shipping for returns unless you are in a situation where you will need to purchase your own return label.

All refunds will be processed back to the original method of payment. You can expect to see the refund in your account in up to 10 business days. All refund recipients will receive an email confirmation for their records.